We're Here to Help

What do I get?

A private link to a gift made from the design you chose, with your own words, photos and video. It opens in a web browser. There is nothing to install and no account to make.

What does the price include?

One payment covers the design and 1 month online. At checkout you can choose 6 months or 1 year instead. You can also add time later. All prices are on each design's page.

Is it a subscription?

No. Every payment is a single payment, and nothing renews by itself.

Is paying safe?

Yes. Payments are handled by Dodo Payments, our reseller and Merchant of Record. We never see or store your card details.

Why are prices different in my country?

Everyone deserves to give a gift like this, so we set a fair price for each country. The price on the page is the price you pay, in your currency where we can, with taxes included. Your country comes from your internet connection and is shown at the bottom of the page. If it is wrong, turn off any VPN and reload. Your billing address must be in that country.

How do I send my gift?

Right after paying you get your private link and a heart QR code. Send the link in any chat, or show them the QR code. Or, when you buy, pick a date and time and we email it to them for you.

Can I change the time or their email address?

Yes, until 5 minutes before the email is sent. Go to My gifts, fix their email or pick a new time (at least 5 minutes ahead), and save. In the last 5 minutes both are locked, because the email is on its way. Your own email can't be changed.

They didn't get the scheduled email.

Ask them to check their spam or junk folder. You can always copy the link from your receipt or from My gifts and send it yourself. If we can't send the email at all, we tell you by email.

I typed the wrong email address.

Their email: if the email hasn't been sent yet, fix it in My gifts until 5 minutes before it sends, or send the link yourself. If it was already sent, it can't be taken back, but the gift only opens for people who have the link.

Your own email: your receipt and your link to update the gift go there, so write to us and we will help.

How do I update my gift?

Go to My gifts and enter the email you used when you paid. We email you a link to update your gift. The gift link stays the same, so they always see the newest version.

My update link doesn't work.

For your safety it must be opened within 15 minutes. Once it is open, you can keep editing for up to 2 hours. Go to My gifts and ask for a new one. Use the same email you used when you paid, and check your spam folder.

Can I delete my gift?

Yes. In My gifts, choose "Delete this gift" and type DELETE. The link stops working for everyone. This can't be undone, not even by us, and it doesn't give a refund.

Does it work on phones?

Yes. Gifts open in the web browser on phones, tablets and computers. The 3D worlds need a fairly recent device, and up to 4 people can be in one together.

The gift won't open, or the screen is blank.

Refresh the page, make sure the browser is up to date, or try another browser such as Chrome or Safari. If it still doesn't work, write to us with the link, the device and the browser. If the problem is on our side and we can't fix it, you get a refund (see our Refund Policy).

It says "This gift is very popular right now".

The gift was opened an extremely high number of times in a few minutes, so it rests briefly to keep everything running. Nothing is lost. It opens again by itself in about 10 minutes.

How long does it stay online?

For the time you chose: 1 month, 6 months or 1 year, plus any time you add. We email you about a week before it ends. After that the link stops opening. Adding time before the end costs much less than later: bringing an ended gift back from My gifts costs the design's full price again.

Can other people find my gift?

No. Every gift has its own long, random link, and gift pages are hidden from search engines. Only people who have the link can open it.

Are my photos and videos safe?

Yes. They are stored privately and encrypted, and our team does not look through them. They are only shown to people who open your gift. Read more in our Privacy Policy.

Will I see their answer?

No. If your gift asks them a question, their answer stays on their device. It is not saved, and it is not sent to you or to us.